MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are looking for contact center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and upsell customers on new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.
Schedules vary by site and project. This is a full-time, on-site position. Prior contact center experience isn't required; candidates experienced in customer service industries, such as servers, bartenders, and retail associates, are encouraged to apply!
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
As a blended role, you are responsible for receiving or reaching out to customers with service requests, providing solutions, or upselling when opportunities arise. You'll use the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business processes, you will work for some of the world's most recognized brands.
Key Responsibilities:
In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.
We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications:
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
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